Communication in workers' compensation is the single most important tactic to learn and master. Every single aspect of workers' compensation management will be better or worse depending on the effectiveness of your communication.
A strong system of communication will create consistency, predictabilty of claim outcomes, lower litigation rates, and give a feeling of control over the claims management process.
Michael Stack is founder and lead trainer of Amaxx Workers' Comp Training Center. He is an experienced risk consultant and co-author of Your Ultimate Guide To Mastering Workers' Compensation Costs. He works with clients to develop benchmarking comparisons, assess key cost drivers, structure strategies, and design training to reduce workers’ compensation and risk management costs.
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