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Course Description
Communication in workers’ compensation is the single most important tactic to learn and master. Every single aspect of work comp management will be better or worse depending on the effectiveness of your communication.
This training session will learn to …
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- Follow a Proven Script with Injured Workers Before and After an Injury
- Leverage Your Claims Management Team to Create Multiple Touch Points
- Prove the Value of Communication to Senior Management and Clients
- Demonstrate Care Quickly and Inexpensively
And more…
Course Content
Introduction
Lesson 1 – Introduction (5:38)
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Section 1
Lesson 2 – Research Foundation for Communication Best Practices (12:19)
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Section 2
Lesson 3 – 9 Communication Systems (39:41)
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Section 3
Lesson 4 – Implementation Strategy (5:22)
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