Communication: Quiz Part 3
Communication: Quiz Part 3
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You champion your learning, ensure concept comprehension before proceeding. A passing score of > 85% is required on the final exam to achieve Certified Master of Workers’ Compensation designation.
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Question 1 of 3
1. Question
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.Hint
– The first-day phone call is an opportunity with the injured worker to both give and receive information.
– First and foremost, it’s an opportunity to express care, concern, and empathy for the employee’s situation.
– In addition, it is a chance to: *set the employee’s expectations for workers’ compensation process in terms of contacts, weekly meetings, return to work etc.; *ensure the employee fully understands the process, is comfortable, and has all of their questions answered; *obtain valuable claims management information in regards to attitude, employee assessed quality of medical care, as well as the employee’s expectation for when they will return to work
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Question 2 of 3
2. Question
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.Hint
A weekly claims roundtable is a proven technique used by many of the most successful workers’ comp management programs in the country.
It is an opportunity to:
– Proactively manage claims with the team approach
– Have all stakeholders be on the same page, eliminate wasted time and misunderstanding
– Share information that may otherwise not be known to other parties
– Mastermind as a group to develop the most effective claims management strategy
– Investment a small amount of time upfront to save a large amount of time and money later
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Question 3 of 3
3. Question
CorrectIncorrectHint
This statement is True. Have a Can-Do attitude and start with one tactic you (or your client’s) Can-Do today. The employee brochure is often a good place to start, but it’s more important to identify one tactic that works for you and start!