FOR WORKERS' COMP PROS ONLY
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How Do I Get My Adjusters
To Follow My Account
Handling Instructions?
Account handling instructions are also known as “account service instructions” or “special handling instructions” (SHI). Some carriers have special names or acronyms for their account instructions. The key to effective account handling instructions is not only that they are properly written, but that they are properly executed. A common question asked is How Do I Get My Adjuster to Follow My Account Instructions?
Learn How To Get Your Adjusters To Follow Your Account Handling Instructions
Avoid Abdicating Responsibility - Employers often mistakenly believe it is the TPA / carrier’s sole responsibility to manage their workers’ compensation claims. This belief is not true and has a detrimental effect on workers’ comp claim outcomes and costs.
Living Document - Your account handling instructions should be a living document consistently being reviewed and tweaked for the best practices that are most effective for YOUR claims handling team.
Autonomy - Studies have shown the concept of autonomy is a key element to all parties successfully working together in groups.
Accountability - Account handling instructions which are clearly defined and agreed to by all parties make accountability for their execution simple and straightforward.
Trust - The element of Trust has a significant impact on time and cost. In his book, The Speed of Trust, Stephen Covey.
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