Amaxx Workers' Comp Training Center

FOR WORKERS' COMP PROS ONLY

The 5 CS for taking a bulletproof injured worker recorded statement

Our goal in workers’ compensation is to accept 100% of the claims that we should, and 0% of the claims that we shouldn’t. A high integrity workers’ comp claim investigation should obtain as much information as possible in order to make the correct decision on a claim. A highly trained investigator, skilled lawyer, or effective adjuster follow a proven system and process to interview an injured worker following an injury

YOU WILL LEARN TO: 

Establish rapport with the injured worker and make them feel comfortable
Use effective communication to engage in conversation and define exactly what happened.  
Summarize what the other person has said without inserting your judgments. 
Address any questionable behavior or information such as employment issues, video evidence, etc. 
Confirm and re-confirm information that was expressed during the conversation stage.