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This session will cover:
The root definitions of trust and empathy
How to deepen trust and the value of taking these actions
Expressing empathy when it doesn't come naturally
How to recognize and correct when you are saying one thing, and the receiver is hearing another.
Live Streaming On:
OVerview
There is no one topic more important to the success or failure of your workers' compensation management program than developing trust, empathy, and communication. Every professional and personal interaction can be improved by developing and sharpening these skills.
Your host for this training
Michael Stack
Amaxx LLC
Michael Stack is founder and lead trainer of Amaxx Workers' Comp Training Center. He is an experienced risk consultant and co-author of Your Ultimate Guide To Mastering Workers' Compensation Costs. He works with clients to develop benchmarking comparisons, assess key cost drivers, structure strategies, and design training to reduce workers’ compensation and risk management
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