Your Host For This Training...

Michael Stack

Amaxx LLC

Michael Stack is founder and lead trainer of Amaxx Workers' Comp Training Center.  He is an experienced risk consultant and works with clients to develop benchmarking comparisons, assess key cost drivers, structure strategies, and design training to reduce workers’ compensation and risk management costs.

There is no one topic more important to the success or failure of your workers' compensation management program than developing trust, empathy, and communication. Every professional and personal interaction can be improved by developing and sharpening these skills.

This session will cover:

• The root definitions of trust and empathy
• How to deepen trust and the value of taking these actions
• Expressing empathy when it doesn't come naturally
• How to recognize and correct when you are saying one thing, and the receiver is hearing another.

And more…