The definition of rapport is "a close or harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well." While intentional development of this soft skill is often overlooked, it is a highly valuable asset in the complex puzzle of a workers' compensation claim management.
Workers' compensation professionals who take the time to improve rapport with both injured workers and other claims management stakeholders will instantly find claims are easier to manage, resolve quicker, and close for significantly lower costs.
Michael Stack is founder and lead trainer of Amaxx Workers' Comp Training Center. He is an experienced risk consultant and co-author of Your Ultimate Guide To Mastering Workers' Compensation Costs. He works with clients to develop benchmarking comparisons, assess key cost drivers, structure strategies, and design training to reduce workers’ compensation and risk management costs.
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