WC Mastery Training:

- Available On-Demand -

"How to Script Winning Account Handling Instructions"


Your Hosts For This Training...

Michael Stack

Amaxx LLC

Michael Stack is founder and lead trainer of Amaxx Workers' Comp Training Center.  He is an experienced risk consultant and works with clients to develop benchmarking comparisons, assess key cost drivers, structure strategies, and design training to reduce workers’ compensation and risk management costs.

Jacob Lazarovic, M.D.

Amaxx LLC

Jacob Lazarovic MD is Medical Advisor at Amaxx. He has considerable experience in managed care, including 18 years as chief medical officer at Broadspire , a leading TPA, where he developed and supported innovative programs ensuring cost-effective medical management practices in the workers compensation/disability arena impacting utilization review, case management, physician review, bill review, analysis and outcomes, and quality improvement.

In this Live Stream Training You Will Learn...

Account Handling Instructions describe how your claims are handled, and will be given to any and every adjuster who works your claims. Properly scripting these instructions affects every aspect of your claims handling and is a CRITICAL step in a winning workers' comp management program.

In this training session we will cover:

  • Defining settlement authority
  • Defense attorney selection
  • Investigation reports
  • File reviews
  • Timing of reports
  • Reserving Practices
  • Compensability Determinations

And more...