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How to Develop Trust, Empathy And Improved Communication Skills

2021-12-26 By //  by Michael Stack

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Price
$129.00
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Course Description

There is no one topic more important to the success or failure of your workers’ compensation management program than developing trust, empathy, and communication. Every professional and personal interaction can be improved by developing and sharpening these skills.

This session will cover:

– The root definitions of trust and empathy
– How to deepen trust and the value of taking these actions
– Expressing empathy when it doesn’t come naturally
– How to recognize and correct when you are saying one thing, and the receiver is hearing another.

And more…

WC Mastery Outline - How to Develop Trust, Empathy And Improved Communication Skills

Course Content

Introduction
Lesson 1 – Trust As Most Important Factor in Injured Worker Outcomes (7:07)
Section 1
Lesson 2 – Building Trust (18:24)
Part 1 Quiz 1 Quiz
Lesson Content
Trust: Quiz Part 1
Section 2
Lesson 3 – Developing Empathy (15:03)
Part 2 Quiz 1 Quiz
Lesson Content
Trust: Quiz Part 2
Section 3
Lesson 4 – Improved Communication Skills (20:16)
Part 3 Quiz 1 Quiz
Lesson Content
Trust: Quiz Part 3
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