Course Description
The definition of rapport is “a close or harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well.” While intentional development of this soft skill is often overlooked, it is a highly valuable asset in the complex puzzle of a workers’ compensation claim management.
Workers’ compensation professionals who take the time to improve rapport with both injured workers and other claims management stakeholders will instantly find claims are easier to manage, resolve quicker, and close for significantly lower costs. <br><br>
You Will Learn To…
– Respond Correctly to a Report of Injury
– Create an Atmosphere with the Injured Worker of Teamwork Rather Than Combat
– Evaluate Your Personal Rapport-Building Effectiveness
– Build Active Participation in WC Claim Management from ALL Stakeholders
