Certified Master of Workers’ Compensation – Level 1 Core Courses

Communication in workers' compensation is the single most important tactic to learn and master. Every single aspect of work comp management will be better or worse depending on the effectiveness of your communication.

This training session will cover:

- How employees learn about workers' compensation and set their expectations
- Important aspects about workers' comp employees need to know
- Creating a system of communication to create consistency
- Exactly what to say to an employee before and after an injury
- Leveraging your claims management team to create multiple touch points

And more…

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10 Lessons

Return-to-work is a fundamental best practice in workers' compensation management. The effectiveness of your return to work program defines the success or failure of your injury management system.

This training will cover:

- Critical elements of a transitional duty policy to build a solid return to work foundation
- Key points to reducing lost work days
- Getting employees back to work that don't like their job
- The right way to deal with doctors that won't give work restrictions
- Identifying light duty jobs that are valuable to the company, even for high wage earning employees.
- Latest research and evidence supporting pain management and recovery

And more…

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9 Lessons

Supervisors are often the first to respond to an injury and are a critical component of successful workers' comp management. Those supervisors who are appropriately trained to become advocates are the catalyst to drive superior work comp claim outcomes.

This session will cover:

- Supervisor impact on claim outcome from Liberty Mutual Research Institute
- Overcoming conflicting roles of supervisors
- Specific tasks for supervisors to complete before and after injury
- How to immediately set the proper tone for the claim
- Bringing supervisors on board and rolling out training in your organization

And more…

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9 Lessons

The best in class standard for returning injured employees to work is 95% within 0-4 days. There are many factors that go into achieving this goal, however, leveraging medical expertise ranks high on the list of critical factors, and can be the difference between employees returning to work rapidly or potentially being out of work for an extended and often unnecessary period of time.

This session will cover:

- What is the first thing you do when an employee is injured?
- How to get your injured worker to the right level of medical treatment for every injury.
- How Injury Triage really works.
- How to set up the treating physician relationship and what medical information you need to obtain.
- When / if you talk to the injured worker, and what are you supposed to tell him?

And more…

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9 Lessons

Reducing workers’ compensation costs is an outcome, not a goal. The goal is to put a proper program into place, reducing claims and returning injured workers to work. Implementation of a workers’ compensation management program is most successful in four distinct steps completed in a specific sequence and timeframe. This session will cover the step-by-step process for you to assess your program, identify gaps, and implement solutions that will lead to significant workers' compensation savings.

This session will cover:

- 30 day goals and action steps
- 60 day goals and action steps
- 90 day goals and actions steps

And more...

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8 Lessons

5 Critical Metrics make management understand the value of workers’ compensation management. 5 Critical Metrics keep management committed over time. 5 Critical Metrics measure the success or failure of your workers’ compensation program.

We will cover the calculation and application of 5 Critical Metrics to address:

- Workers’ comp viewed as a cost of doing business
- Getting management to understand the value of return to work
- Convincing policyholders to embrace a worker recovery program
- Lack of informed and effective employer involvement in WC claims issues
- Stakeholder apathy
- Managers and supervisors not taking seriously their duty to protect workers

And more…

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10 Lessons